Digital products
Because digital products can be accessed immediately, refunds are generally limited once files have been delivered. Exceptions may be reviewed for duplicate purchases, failed delivery, or clear technical errors.
Courses and memberships
Course and membership refund windows should be configured before launch. Access may be removed when a refund is approved.
Consulting
Consulting bookings may be rescheduled according to the active booking terms. Missed sessions, late cancellations, or completed advisory sessions are typically not refundable.